Frequently Asked Questions

Absolutely! You're free to cancel your monthly subscription whenever you wish. We understand the importance of flexibility, which is why we also offer a full 14-day money-back guarantee on your subscription cost. If you're not completely satisfied with our services within the first 14 days, just let us know by submitting a cancellation form here, and we'll refund your subscription payment. We're confident you'll find great value in our offerings, but your satisfaction and peace of mind are paramount to us.

Please note, if you decide to cancel after the 14-day period, your subscription will end at the close of the current billing cycle. While no refunds are issued after the 14-day mark, we ensure the process is straightforward and transparent. All annual subscriptions will be cancelled at the next annual subscription renewal date. No prorated refunds will be given on any subscription plans.

It's important to remember that any SMS, phone, and email fees you've incurred are the responsibility of the customer and are not included in the subscription fee. Similarly, setup fees paid at the beginning of your subscription are non-refundable. Our goal is to keep our pricing and policies clear, ensuring you always know what to expect. Please see Terms of Service, section 7 for more details.

Your monthly subscription covers full access to our white-label HighLevel platform, including unlimited contacts and most core features at no additional cost. The only extra charges you may see would be for things like phone number usage, SMS, email volume, AI tools, or optional premium features. These charges are usage-based and typically minimal. For example, $10 can cover approximately 5,800 emails or 500 text messages. Most small businesses find this more than enough unless running very large campaigns. We aim to keep everything transparent—no surprise fees or hidden costs.

Absolutely, support is a cornerstone of our service! We've got you covered with an extensive range of resources designed to make your experience as smooth and productive as possible. From detailed help documents and step-by-step video tutorials to interactive user guides, we ensure you have access to the information you need, when you need it. Plus, if you need more personalized guidance, we offer on-demand Zoom support sessions. Rest assured, we're committed to providing you with all the support necessary to thrive with our platform.

Absolutely! For the go-getters who love diving in and learning at their own pace, we offer a full on-demand onboarding course that walks you through setting up your account step by step. You’ll also get access to our full features training course, which breaks down each tool so you can make the most of everything the platform has to offer. If you’d prefer some hands-on guidance, we also offer a personalized onboarding call. While it’s not required, we highly recommend it so we can walk through your setup, answer any questions, and make sure you’re starting off strong. Whether you're a DIY learner or like a bit of extra support, we’ve got you covered.

When you take advantage of a promotional offer for any of our software platforms, the special pricing you receive is locked in for the life of your active subscription—no matter how many features we add along the way. Our goal is to help you keep costs low while getting the most value out of your tools. As long as your subscription remains active and uninterrupted, your rate will stay the same. If you cancel and decide to return in the future, your new subscription will be based on the current pricing at that time.

At Business Automation Hub, our primary goal is to streamline your workflow and save you money. We understand that every business is unique, with its own set of challenges and needs. That's why we're always on the lookout for new products that might serve our diverse audience. When we find tools that we believe could enhance your efficiency or offer new possibilities, we’ll share them with you. However, it’s important to understand that purchasing these additional tools is entirely optional. They are made available for you to choose if you find them beneficial, but rest assured, none of them are necessary to run your business with our main software. We're committed to providing you with choices and flexibility, offering optional enhancements without imposing unnecessary costs."

There are no hidden or surprise fees to use PerksPro+, ChicAI Receptionist, or PromptHerAI. Your subscription gives you full access to the platform features with no added AI usage charges. However, if you choose to integrate one of these tools with other software—such as Business Automation Hub (BAH) or external platforms—there may be small usage-based fees. For example, connecting to BAH may generate minimal costs for emails, SMS messages, or webhook activity. These fees are handled through the connected system and are not charged by us directly. We’re intentional about keeping our software budget-friendly, so you can plan ahead without worrying about unpredictable costs.