Frequently Asked Questions

Absolutely! You're free to cancel your monthly subscription whenever you wish. We understand the importance of flexibility, which is why we also offer a full 14-day money-back guarantee on your subscription cost. If you're not completely satisfied with our services within the first 14 days, just let us know by submitting a cancellation form here, and we'll refund your subscription payment. We're confident you'll find great value in our offerings, but your satisfaction and peace of mind are paramount to us.

Please note, if you decide to cancel after the 14-day period, your subscription will end at the close of the current billing cycle. While no refunds are issued after the 14-day mark, we ensure the process is straightforward and transparent. All annual subscriptions will be cancelled at the next annual subscription renewal date. No prorated refunds will be given on any subscription plans.

It's important to remember that any SMS, phone, and email fees you've incurred are the responsibility of the customer and are not included in the subscription fee. Similarly, setup fees paid at the beginning of your subscription are non-refundable. Our goal is to keep our pricing and policies clear, ensuring you always know what to expect. Please see Terms of Service, section 7 for more details.

Our Business Setup Fee is designed to streamline your start with us, especially if navigating tech setups isn't your cup of tea. Opting for this service means our team will handle the technical groundwork for you, including:

-DNS and email settings configuration
-Setting up an internal phone number for texts
-Importing your contacts
-Connecting your business accounts for Facebook, Instagram, and Google Business Profile (if available).

*Important: The Business Setup Fee is optional for clients who choose to manage the platform on their own using the DIY Reputation Foundation Plan. The setup fee is not optional for the DWY Reputation Builder plan because we will need to walk through all the automations with you.

Your monthly subscription fee grants you full access to our platform, including the ability to add unlimited contact without any additional cost. The only extra fees you will encounter relate to the usage of phone numbers, SMS, email and AI services. These charges are quite nominal, with just $10 covering approximately 5,800 emails or 500 text messages. For most small businesses, this amount is more than enough, unless you're engaging in very large marketing campaigns. Our pricing is designed to be transparent and affordable, ensuring you get great value without unexpected expenses.

Absolutely, support is a cornerstone of our service! We've got you covered with an extensive range of resources designed to make your experience as smooth and productive as possible. From detailed help documents and step-by-step video tutorials to interactive user guides, we ensure you have access to the information you need, when you need it. Plus, if you need more personalized guidance, we offer on-demand Zoom support sessions. Rest assured, we're committed to providing you with all the support necessary to thrive with our platform.

Absolutely! Ensuring you're primed for success from the very start is our top priority. To kickstart your journey with Business Automation Hub, we offer a comprehensive onboarding process, including two 1-hour training sessions and technical setup calls. While these onboarding sessions are not mandatory, we highly encourage them to ensure you fully understand all the capabilities of our software. Given we frequently update and add new features, these sessions are invaluable for staying abreast of the latest enhancements. This white-glove onboarding experience is designed to equip you with the knowledge and tools needed to effectively leverage our software for your business's growth. We're here to support you every step of the way, ensuring you feel confident and proficient in using our platform daily.

When you grab an offer for our Business Automation Hub software, rest assured, the special pricing you receive is locked in for the duration of your subscription, no matter how many more features we add. We're here to help you cut costs and streamline your operations. This means as long as you're with us, without pausing or discontinuing your payments, you won't see any price hikes. Our commitment is to provide you with cost-effective solutions, ensuring your investment remains as rewarding as the day you signed up. Should you decide to stop your subscription and later choose to rejoin us, please note that the pricing will be based on the current rates at the time of reactivation.

At Business Automation Hub, our primary goal is to streamline your workflow and save you money. We understand that every business is unique, with its own set of challenges and needs. That's why we're always on the lookout for new products that might serve our diverse audience. When we find tools that we believe could enhance your efficiency or offer new possibilities, we’ll share them with you. However, it’s important to understand that purchasing these additional tools is entirely optional. They are made available for you to choose if you find them beneficial, but rest assured, none of them are necessary to run your business with our main software. We're committed to providing you with choices and flexibility, offering optional enhancements without imposing unnecessary costs."